Bob Churilla is a partner in a conflict management and organizational development firm, Conflict
Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private university.
Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security
Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He
has also consulted with local, state and national employers, government agencies, churches and
nonprofit organizations. Bob has a Ph.D in Conflict Resolution and a Juris Doctorate degree.
Just about every workplace has at least one difficult employee. In this webinar, we will identify the various types of difficult employees and various strategies that can be used to deal with them. Difficult employees can have an adverse impact on the productivity and morale of the